«The most important thing in communication is hearing what is not said» - Peter F. Drucker
- It is the most dynamic part of communication.
- It shapes our image in the minds of others and further expresses the emotion and the emotions, which cannot be attributed and adequately expressed in words.
- Voice or handwriting is used in verbal communication and addressed to the mind and logic processing.
- Body language is used in Non- verbal communication and addressed to the feeling.